Heaven and Hope policies 29/11/2022 all rights reserved
deliveries and postage refunds policies during the strike actions by Royal mail.
In october 2022. we knew that for most dates in November Royal mail had planned strike action. we took the decision to use alternative curiour services. we decided not to use royal mail at all so your order would not get lost in the post.
Now its at the end of the Month nearly all delivery companies are struggling. Its taking longer to pick up and drop off deliveries ,Its due to taking on the extra burdens of deliveries that normally would have normally gone with Royal mail.
This is effecting our orders too. we have took the decision to change our refund policies for postage costs.we will honour a postage refund if it is delayed at our end in not going out on time. all rights reserved 29/12/22. We can no longer refund postage cost if your order delivery date is delayed if it is due to driving logistics . Especially as Christmas is approaching. thankyou for understanding .
This new GDPR COMPLIANCE policy is effective from 22nd may 2018
What data we collect
We collect the following information:
· contact information to send your order to email address or telephone contact number postcode
What we do with the information and data we gather
· We only keep your details to ensure your order is satisfactory queries about your order processing refunds sending returns out and to comply with the inland revenue in completing our tax and VAT returns .
· We too hate junk mails so in the best interest of our customers we do not send promotional emails about new products, special offers or other information in less you send us an email to do so.
we do not share your personal details with anyone, we do not sell mailing lists.
we report data breeches to you and the local authority.
you the customer can request access to your details we have on you at anytime
you the customer can request that we stop processing your data.
you are free to get your details we have on you sent to third parties.
old data is deleted after 5 years.
data is deleted if no longer in use.