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Ordering and Delivery

Ordering and Delivery want you to enjoy your online shopping experience with us.

  1. Postage Costs,

  2. Ordering Process,

  3. Picking a Payment method of your choice,

  4. Despatch and Delivery 

  5. policy for returns and refunds.

1.POSTAGE COSTS 

POSTAGE NOTES

 
orders posted every working day mon -fri except on bank holidays.
 
Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying.
 
1. POSTAGE COSTS


 
For fast turnarounds orders are Posted every working day Monday - Friday. Your order will be despatched within 2 working days. Please note special delivery and orders that come through at the weekends are sent out on monday.

 

  •  to uk postcodes spend 25.01+ maximum postage is only £4.99 sent ROYAL MAIL  1st class  approx 2-3 working days delivery

 

 
 
  • to uk postcodes spend 10.01- 25.00 postage only £3.99 sent ROYAL MAIL    1st class  approx 2-3 working days delivery

 

  • to uk postcodes spend 0.50p-£10.00 postage only £3.99 sent ROYAL MAIL    1st class  approx 2-3 working days delivery

 

  • to uk postcodes order by 1pm for next working day new service called Guaranteed (used to be called special delivery) next day by 1pm  £11.99)



  • to uk postcodes order by 1pm for next working day Guaranteed EXPRESS  by 9am .price includes vat £21.99

 

  • WORLD WIDE .... £9.99 BY INTERNATIONAL AIR MAIL WE DO NOT POST TO USA OR CANADA DUE TO INSURANCE RESTRICTIONS 

 

 

2.ORDERING PROCESS
 
  • Online
  • Offline
Online
 1. The  Checkout with PayPal button. OR

 


Payment methodPayPal 1.
The yellow Paypal button takes you to the next page it allows you to either type in your credit/debit card details or if you already have a Paypal account its a little quicker to add your username and password (on the right hand side of the page) then click Log in to pay.

 

PayPal a secure safe and easier way to pay online without revealing your credit card number over the phone or direct to retailors.

Offline 

2.Ordering offline just got easier by Phone or Email

  •  Simply place your Order requirements by Phone or email
  • Pay over the phone, by invoice and email or or use online banking paying direct into the Cheeky Chums business account.
  •  Customers tel 01942 254259

 

 

Offline 

Ordering offline just got easier by Phone or Email

  •  Simply place your Order requirements by Phone or email
  • Pay over the phone, by invoice and email or or use online banking paying direct into the Cheeky Chums business account.
  •  Customers tel 01942 254259

  
4.Despatch and delivery
 
 For fast turn around Cheeky Chums post every day except weekends and bank holidays which are out of our control.
Your order is processed for despatch within 2 working days.

 

 

 

5.Simple Returns and refund system.

How to send a return back made simple....
Easy returns system in place.
Fill in the returns form which will have been sent with your item/s.
add our label and post it back.
Retain a free proof of postage slip from the post office for peace of mind.
if you require an exchange we will send the next item out to you upon return approx turnaround 7-10 days for uk deliveries.
if you opted for a refund instead A full refund of the items you returned minus postage costs will be returned to your account once it has arrived back to our office.(subject to an unused resalable condition).
Refunds are done by the refund department must be returned within 14 days of receipt.refunds processed with 14 days of receipt back to our office.
  More notes here