Complaints Procedures

Complaints Procedure

Complaints procedure at this online baby shop.Its about making your purchase as a pleasant an experience as you could ever want or hope for!
 
Here is how you can contact us if a problem should ever arise with  purchases or services used from This Heaven and hope site

Quickest way to get in contact with us is by e-mail  we check our e-mails every hour, therefore customers can expect a response within half an hour of the e-mail being sent unless we are short staffed then it will be a same day service. we can then contact you by e-mail or phone which ever you prefer for your problem to be dealt with instantly.
Full details of our mailing address or all emergency contact telephone numbers can be found at the bottom of this page.
 
Our current returns policy is 10 days of receipt of your goods.Refunds will show up back into your account within 28 days.
 

Contact details... Tel Office (+0044) 01942 594473
or customers can use our freephone number
to place orders for stillborn baby clothes,fetal demise pouches,baby loss cards or baby memory gifts
Head Office at
49 broadway Hindley Wigan Lancs uk WN2 4JP.

 
 
 
 
 
all rights reserved 04/29/11 .amended 18th April 2013