Ordering and Delivery want you to enjoy your online shopping experience with us.
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Postage Costs,
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Ordering Process,
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Picking a Payment method of your choice,
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Despatch and Delivery
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policy for returns and refunds.
1.POSTAGE COSTS
POSTAGE NOTES
orders posted every working day mon -fri except on bank holidays.
Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying.
1. POSTAGE COSTS
to a UK address only on this website
For fast turnarounds orders are Posted every working day Monday - Friday. Your order will be despatched within 2 working days. Please note special delivery and orders that come through at the weekends are sent out on monday.
ALL CHANGE BY ROYAL MAIL 2ND APRIL 2013 this sites policy changes from18/04/13
to reflect the current prices and recent changes made by Royal mail parcel services in April 2013 we have amended prices giving generous discounts accordingly for small orders.
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to uk postcodes spend10.00- 25.00 postage only 2.50 sent ROYAL MAIL Confirmed 1st class approx 2-3 working days delivery
- to uk postcodes spend under 10.00 postage only 1.25 sent ROYAL MAIL standard 1st class approx 2-3 working days delivery.
- to uk postcodes order by 1pm for next working day Guaranteed EXPRESS by 9am .price includes vat £14.40 + vat @20.0% £3.59=£17.99)
2.ORDERING PROCESS
Online
To Order online ...1.Choose any item click ORDER BUTTON TO ADD IT TO YOUR SHOPPING CART.
2.To CONTINUE ADDING ITEMS click the button at the bottom of the page
saying CONTINUE SHOPPING.
To delete an item update item amount then press RECALCULATE
3. When shopping complete and you are ready to pay follow the NEXT instructions just below
4. pick a payment method when you have finished ordering .When you finished shopping, on the checkout page you can Choose from the following 2 payment button options....
1. The Checkout with PayPal button. OR
2. The Google Checkout button.
Payment methodPayPal 1.
The yellow Paypal button takes you to the next page it allows you to either type in your credit/debit card details or if you already have a Paypal account its a little quicker to add your username and password (on the right hand side of the page) then click Log in to pay.
Payment method Google Checkout 2. The Google checkout button.This button takes you to the next page where you can add your credit /debit card details Or Sign in using your google checkout username and password if you already have one.
whats the difference !
Google Checkout is a fast, secure way to buy from stores across the web.When it's time to buy, look for the button.Use it once and stop creating new accounts every time you buy.
PayPal a secure safe and easier way to pay online without revealing your credit card number over the phone or direct to retailors.
Offline
Ordering offline just got easier by Phone or Email
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Simply place your Order requirements by Phone or email
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Pay over the phone, by invoice and email or or use online banking paying direct into the Cheeky Chums business account.
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Customers tel 01942 254259 or0800 121 6424
4.Despatch and delivery
For fast turn around Cheeky Chums post every day except weekends and bank holidays which are out of our control.Your order is processed for despatch within 2 working days.
5.Simple Returns and refund system.
How to send a return back made simple....
Easy returns system in place.
Fill in the returns form which will have been sent with your item/s.
add our label and post it back.
Retain a free proof of postage slip from the post office for peace of mind.
if you require an exchange we will send the next item out to you upon return approx turnaround 7-10 days for uk deliveries.
if you opted for a refund instead A full refund of the items you returned minus postage costs will be returned to your account once it has arrived back to our office.(subject to an unused resalable condition).
Refunds are done by the refund department must be returned within 10 days of receipt.it can take up to 28 days to show up back in your account once it reaches our office.
policy updated 29/10/11 all rights reserved. More notes here
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